🔄 Returns & Refund Policy

Last Updated: February 20, 2026 📅

At alibarbarIgetvape, we are committed to your smoking cessation journey. Because we supply regulated therapeutic goods, our return policy is designed to comply with Australian Consumer Law (ACL) while maintaining strict TGA pharmacy safety standards. 🏥✅

1. 🛑 Change of Mind Returns

Under Australian health regulations, we cannot accept returns or offer refunds for a "change of mind." 🙅‍♂️

• Health & Safety: Once a therapeutic product (pod, e-liquid, or device) has left our controlled pharmacy environment, it cannot be verified for safety and therefore cannot be resold.

• Selection: This includes if you dislike the permitted flavors (Tobacco, Mint, or Menthol) or if you decide you no longer wish to use a vape as a cessation tool. We encourage you to consult with our pharmacist before finalizing your purchase. 🧪

2. 🛠️ Faulty or Defective Goods

Your purchase is protected by Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure. ⚖️

What is covered:

• Manufacturing Defects: The device fails to turn on, charge, or function according to the manufacturer’s technical specifications. 🔋

• TGO 110 Compliance: The product does not meet the mandatory Australian technical or safety standards for 2026.

• Shipping Damage: The product arrived physically broken or leaking due to transit issues. 📦

What is NOT covered:

• Accidental Damage: Drops, water damage, or using non-compatible charging cables. 💧

• Coil "Burn": Burnt taste caused by "chain-vaping" or failing to prime the pod correctly.

• Minor Leaking: Slight weeping common to tank systems due to altitude or temperature changes. ✈️

3. 📝 How to Lodge a Claim

If you believe your product is faulty, you must follow this clinical protocol:

1. Notification: Email within 48 hours of receiving the item or discovering the fault. 📧

2. Evidence: Include your order number, a detailed description of the issue, and clear photos or a short video of the fault. 📸

3. Troubleshooting: Many "faults" are resolved through our clinical troubleshooting guide. Our team will walk you through these steps first. 📖

4. 🧪 Technical Assessment

• Return for Testing: We may require you to return the hardware to our Sydney or Perth hubs for testing. 🧪

• Shipping Costs: If the product is found to be faulty, we will refund your return shipping costs. If the product is found to be working correctly or damaged by misuse, the customer is responsible for return shipping.

5. 💳 Refund Processing

• Method: Approved refunds are processed back to the original payment method only. Under Anti-Money Laundering laws, we cannot refund to a different card or bank account. 💰

• Timeline: Please allow 5–7 business days for the funds to appear in your account after approval.

• Store Credit: You may opt for a "Pharmacy Credit" to be used toward a different TGA-compliant cessation tool (e.g., patches or gum).

6. 🧼 Hygiene & Biohazard Restrictions

For the protection of our clinical staff:

• Used Pods: We cannot accept returns of used pods, cartridges, or mouthpieces. 🚫🧼

• Sanitization: Please ensure any returned devices are wiped down with an alcohol swab and securely packed to prevent leaking in the mail.

7. ♻️ Responsible Disposal

If you have a device that is broken but not eligible for a refund (e.g., you dropped it), please do not dispose of it in your household rubbish. 🔋🌍

• RUM Bins: Please take unwanted vapes to a "Return Unwanted Medicines" bin at your local community pharmacy.

• E-Waste: Most local councils in 2026 provide dedicated bins for lithium-ion battery recycling.

🏛️ Compliance Monitoring

As a registered provider, alibarbarIgetvape is required to report recurring product faults to the TGA. We also monitor for fraudulent return patterns to protect the integrity of the therapeutic supply chain. 🕵️‍♂️⚖️